Resolving disputes
Needs list of Nonviolent Communication
Needs in nine groups, plus the difference between a need and a strategy, which decides many arguments
Key points at a glance
- The list sorts 58 need words into nine groups, from connection and safety to play, peace and meaning.
- All people share a need. A strategy is one concrete way to meet it, and ways can be negotiated.
- Many arguments turn on this difference. Naming the need behind a demand often reveals more than one possible solution.
- A detour through the feeling helps you find it: what am I feeling right now, and what is missing for me?
In numbers
58
need words
from closeness and rest to autonomy and meaning
9
groups
based on the CNVC inventory
8
strategies
each with the need that may lie behind it
- Connection8
- Physical well-being8
- Meaning8
- Recognition6
- Autonomy6
- Safety6
- Peace6
- Honesty5
- Play5
Write the sentence down
Take a reproach or a demand from an argument, such as “You never help me with the housework”.
Find the feeling
Ask yourself which feeling is in the sentence, for example exhaustion.
Match the need
Look in the list for the need that fits, such as support and a fair division of the work.
Rephrase it
Using the pattern “I am … because … matters to me”: “I am exhausted because support and a fair division of the work matter to me.”
Add the request
Only then comes the request. It is just one of many possible strategies.
A need word
- names no person
- names no particular action: “quiet” rather than “that you are quieter”
- can be met in many ways
- is shared by all people, the other person knows it too
- describes what you are missing right now or what is met
- ranks no higher than any other need
What needs are in Nonviolent Communication
In Nonviolent Communication, needs are what people require to live and what matters to them: rest, closeness, safety, autonomy, meaning. They form the third of the four steps, after observation and feeling and before the request. The list below helps you name the need behind a feeling instead of stopping at your anger with the other person.
Teaching material from the Bavarian State Institute for School Quality sums up the basic idea briefly: needs are the cause of every action. When they are met, pleasant feelings arise; when they are not, unpleasant ones. So if you want to know why an argument became so heated, the answer is rarely in the trigger and often in a need nobody has put into words.
A second idea makes the list so useful in a conflict: in NVC, needs count as universally human. Everyone knows the need for rest or for recognition, even if it is pressing for one person right now and not for the other. On this level understanding is possible, even while you still disagree about the solution.
List of needs in NVC, in nine groups
The groups largely follow the inventory of the Center for Nonviolent Communication, which sorts needs into connection, physical well-being, honesty, play, peace, autonomy and meaning. Safety and recognition appear here as groups of their own because they so often tip the balance in arguments.
Do not read the list as a ranking. No need is more important or nobler than another, and the lines between the groups are blurred: trust belongs to connection, but also to safety. What matters is whether a word describes what you are missing right now or what is being met.
A useful need word has two features. It names no person and no specific action, and it can be met in many ways. “Rest” is a need; “that you are quieter” is already a way of getting there. This distinction is the core of the next section.
Connection
- closeness
- belonging
- community
- love
- trust
- support
- empathy
- cooperation
Recognition
- appreciation
- respect
- being seen
- understanding
- acceptance
- attention
Autonomy
- self-determination
- freedom
- choice
- independence
- space
- spontaneity
Safety
- protection
- security
- reliability
- stability
- clarity
- orientation
Physical well-being
- rest
- sleep
- movement
- food
- water
- air
- touch
- health
Honesty
- sincerity
- authenticity
- integrity
- openness
- transparency
Play
- joy
- humour
- ease
- fun
- adventure
Peace
- harmony
- order
- beauty
- equality
- balance
- inspiration
Meaning
- contribution
- growth
- learning
- creativity
- competence
- effectiveness
- self-expression
- hope
Need and strategy: the difference that defuses an argument
A strategy is a concrete way of meeting a need: an action, a demand, a plan. The need for rest can be met with sleep, a walk, headphones or a closed door. People share the same needs but choose very different strategies.
Most conflicts arise on the level of strategies. Two people argue about where to go on holiday, although one is looking for rest and the other for variety, and both could be found in many places. Holding on to a single favourite strategy easily leads to conflict, because others may reject exactly that strategy.
The table shows eight typical strategies, often phrased as a demand, and the need that may lie behind each. The third column names another way to the same need. Whether the need is right in a given case only a conversation can tell; the table shows which question is worth asking.
Strategy: “Be home by 10 pm.”
Possible need: Safety, reliability
Another way to get there: A short message if it gets later
Strategy: “Turn the radio off right now!”
Possible need: Quiet, concentration
Another way to get there: Headphones or a closed door
Strategy: “Call me every evening.”
Possible need: Closeness, connection
Another way to get there: One fixed evening together each week
Strategy: “I am going on holiday alone this year.”
Possible need: Space, rest
Another way to get there: One free day a week just for you
Strategy: “This is not decided without me.”
Possible need: Having a say, self-determination
Another way to get there: Being asked beforehand and able to raise objections
Strategy: “Clean up the kitchen now!”
Possible need: Order, support
Another way to get there: A cleaning rota everyone helps to shape
Strategy: “I am staying until everything is done.”
Possible need: Competence, recognition
Another way to get there: A conversation about what comes first today
Strategy: “Tell me where you were.”
Possible need: Trust, transparency
Another way to get there: A sentence beforehand about where you are going
How feelings lead to needs
In Nonviolent Communication, feelings are signals. An unpleasant feeling shows that a need is open, a pleasant one that a need is met. That is why the feelings list and the needs list belong together: one helps you find the word for your state, the other the reason for it.
The way from feeling to need runs through one simple question: what do I need right now to feel better? If you are disappointed because a meeting fell through, you may discover reliability behind it. If you are irritable although nothing special has happened, you may discover rest or sleep.
The same behaviour can trigger very different feelings in two people, because different needs are touched. That is the relieving side of the list: the feeling says more about you than about the other person, and so part of the solution lies with you too.
Feelings list of Nonviolent Communication91 feelings in 15 groups, plus ten pseudo-feelings and how to translate themExercise: from reproach to need
Take a sentence you said in an argument, or would have liked to say, and write it down. Often it is a reproach or a demand, such as “You never help me with the housework”. Then ask yourself: which feeling is in it, and which need from the list fits?
In the second step you rephrase the sentence using the pattern “I am … because … matters to me”. The reproach becomes, for example: “I am exhausted because support and a fair division of the work matter to me.” Only then comes the request, and it is just one of many possible strategies.
A variation works for two people. For a shared point of contention, each first writes down their own strategy and then the need behind it. Lay the needs side by side and only then collect solutions that do justice to both. In entrenched conflicts this does not replace mediation, but it often shows that you are less far apart than you thought.
Marshall B. Rosenberg, quoted in LehrplanPLUS material by the ISB Munich (translated)
Violence is the tragic expression of unmet needs.
Sources
- Center for Nonviolent Communication: Feelings and needs inventory
- State Institute for School Quality and Educational Research Munich, LehrplanPLUS: illustrative task on nonviolent communication with feelings and needs lists (PDF, in German)
- Junfermann Verlag, coaching letter on Nonviolent Communication: needs and strategies (PDF, in German)
- Abraham H. Maslow: A Theory of Human Motivation, Psychological Review 50 (1943), Classics in the History of Psychology, York University
- German Federal Agency for Civic Education: Bedürfnisse, economics lexicon (in German)
- Center for Self-Determination Theory: Theory
Read on
- Nonviolent CommunicationFour steps that turn an accusation into a statement about your own situation. It sounds simple and is the hardest exercise in an argument
- Feelings list of Nonviolent Communication91 feelings in 15 groups, plus ten pseudo-feelings and how to translate them
- Nonviolent Communication: ten examplesTen everyday examples, each as a reproach and in four steps
- The Harvard methodNeither hard nor soft but focused on the matter: four principles meant to turn a contest of wills into a shared task
Frequently asked questions
Which needs are there in Nonviolent Communication?
Nonviolent Communication has no closed list. The Center for Nonviolent Communication sorts needs into connection, physical well-being, honesty, play, peace, autonomy and meaning. This page adds safety and recognition as groups of their own and so arrives at 58 words in nine groups.
What is the difference between a need and a strategy in NVC?
A need is general and names neither a person nor an action, such as rest or closeness. A strategy is a concrete way to get there, such as turning off the radio or calling every evening. Strategies can be negotiated, because there are many of them for every need.
Are needs the same for everyone in NVC?
In Nonviolent Communication, needs count as universally human: everyone knows rest, safety or recognition. What differs is which need is pressing right now and which strategy someone chooses. That is exactly where the chance lies to understand each other on the level of needs during an argument.
How do I find my needs with Nonviolent Communication?
Start with the feeling and ask yourself what you need right now to feel better. The feelings list helps with the first step, the needs list with the second. If a word contains a person or an action, it is usually still a strategy; then keep asking what it is meant to do for you.
How many needs does an NVC needs list contain?
There is no fixed number. Lists from training institutes and teaching materials differ in scope and groups. For everyday use, a list in which you find two or three fitting words for every situation is enough; this page offers 58 in nine groups.
What are the five basic needs according to Maslow?
In his 1943 paper “A Theory of Human Motivation”, the psychologist Abraham Maslow described five groups of basic needs: physiological needs, safety, love, esteem and self-actualisation. He assumed that a need usually comes to the fore only once a more basic one is largely met.
The list on this page follows no ranking. It sorts needs by topic so that you can quickly find a fitting word in a conversation. Rest and sleep stand next to meaning and creativity there, because both can play a part in an argument at the same time.
What are examples of social needs?
In the list, social needs are gathered mainly in two groups. Connection includes closeness, belonging, community, love, trust, support, empathy and cooperation. Recognition includes appreciation, respect, being seen, understanding, acceptance and attention.
In everyday life these needs often show up behind sentences that sound like accusations. “You never ask how I am” can mean: I am missing attention right now. If you hear the need instead of the accusation, you have a better basis for your next word.
What are individual needs and collective needs?
The economics lexicon published by the German Federal Agency for Civic Education calls individual needs those that a person can satisfy for themselves, such as drinking or reading. Collective needs are felt by many people together, such as environmental protection or public security.
This division comes from economics and asks who satisfies a need. Nonviolent Communication asks something else: which need lies behind a feeling or a wish, so that two people can talk about it.
What are basic psychological needs?
In the self-determination theory of the psychologists Edward Deci and Richard Ryan, there are three basic psychological needs: autonomy, competence and relatedness. The theory examines under which conditions people act of their own accord.
You will find all three in a similar form in the list on this page: self-determination and choice in the autonomy group, competence and effectiveness in the meaning group, belonging and community in the connection group.
From a procedure to a mission of your own
Every one of these methods was developed by people who had a dispute in front of them and wanted to handle it differently. The same stance is what it takes on a small scale: in a neighbourhood, a school, a club.
Find your peace mission